Create a Customer Experience Strategy in Only 7 Steps

Kei Hysi
6 min readJun 12, 2020

Did you know? The companies that focus on customer experience reduce churn and increase revenues — leading to higher profits! According to the 2020 Digital Marketing Trends Report by Econsultancy and Adobe, customer experience is the most exciting business opportunity to invest in 2020.

What is customer experience?

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Kei Hysi

Stanford VSR | Newsletter: https://keis-newsletter.beehiiv.com/subscribe |Travel | Education | Self Developement | Investing | My poems: @keiwritings